The success of businesses heavily depends on the competency of their IT infrastructure. Though this technology-focused era comes with many innovations, some companies are left behind due to the lack of proper resources and improper alignment of technology with their organizational goals.
Furthermore, small and medium-sized organizations are often left at high risk of cyberattacks. Lack of process and IT discipline prevent risk-reducing tasks like ongoing maintenance and patch management.
Collaborating with a locally present IT support provider can help businesses overcome these challenges and grow into a self-contained organization.
Due to the increased demand of their offerings, the global managed services market is expected to reach USD 245 billion by 2022. This amounts to a CAGR of 11% for the forecast period 2016-2022.
If you are an organization looking for IT support in Dayton, here are a few ways your IT company will help in the growth of your business.
1. Provides Easy Access to IT Support Dayton
Small and medium-sized companies should look for IT support that has a strong local presence. Some technical issues, particularly ones that involve hardware failure or complex analysis, still require an onsite visit for resolution. A local IT support provider will be available to conduct a detailed assessment of the root cause and come onsite to resolve the issue.
2. Offers the Technical Expertise You Need
Maintaining a trained pool of in-house IT talent is not budget-friendly for most businesses. In addition, technical requirements change rapidly, requiring a significant level of dedication to implement and budget for a regular training program. Small and medium businesses may not be able to constantly hire or train their staff based on ever-changing IT requirements.
Due to regular upgrade cycles, new technology initiatives, and other projects that are part of the IT requirements of the business, it is difficult for small and medium-sized businesses to staff at a consistent level. IT Support companies can provide the people needed to handle projects when they arise and offer the flexibility needed. In addition, they provide access to the latest technical expertise and advanced technologies to meet new industry standards.
This helps companies fulfill their IT needs in an agile and efficient way.
3. Provides Flexibility Based on Unique Requirements
IT support companies provide solutions that are scalable based on your requirements. For example, consider a case where you need to migrate your ERP software to a new platform. Its hardware requirements may be different, and you need the expertise to perform the upgrade. An MSP will provide you with the required talent pool and the latest technologies for a specific time frame under which this task will be accomplished.
Further, IT support providers function based on the pay-as-you-use model. This means you will need to pay only for the resources utilized. This saves you from the trouble of hiring/purchasing temporary resources and incurring additional costs related to salary/perks and maintenance of new technology infrastructure.
4. Saves Costs
Having an in-house IT team involves hiring the right resources, making upfront investments towards the appropriate infrastructure, and enabling ongoing maintenance of this enterprise IT landscape.
Small and medium-sized businesses may not be able to accommodate these needs in their budget. In other words, they can get overwhelmed by these expenses. When you collaborate with IT support providers, however, you can rest assured that all your IT needs will be taken care of under a predictable monthly budget. This, in turn, helps you control your costs.
An IT support provider conducts a detailed evaluation of your enterprise’s needs and keeps your budget in mind. They offer the complete skill set with IT infrastructure and resources best suited to your unique enterprise IT environment. As per the pay-as-you-use model, you will have to pay only for the services you use and only when you use them.
Furthermore, they take care of ongoing maintenance and troubleshooting of technical issues that may occur. This ensures that you reap maximum benefits at minimal costs.
5. Helps Maintain Compliance
Adherence to compliance regulations is pivotal. Non-compliant businesses may need to face heavy penalties, damage to reputation, and the risk of data breaches.
Compliance regulations for organizations differ based on their location and industry. For example, financial institutions should comply with the Gramm- Leach-Bliley Act (GLBA) to maintain the security and privacy of their customer data. Public companies are required to adhere to Sarbanes-Oxley (SOX) that mandates security controls to ensure the integrity of financial information.
The increase in the number of data breaches has forced regulatory agencies to strengthen security and compliance requirements on organizations.
Your IT support provider will be well-equipped to identify your enterprise’s specific compliance needs. They will perform a comprehensive assessment and employ high-end monitoring, management, and reporting tools that will reduce the risk of breaches and prepare your company for compliance audits.
Furthermore, these compliance regulations keep updating regularly. You will need to track them and make the necessary changes as required. With a managed IT service provider in your corner, compliance regulations will be tracked and updated as and when required.
6. Facilitates a Secure Environment
Partnering with a dependable IT support company can help define and implement cybersecurity best practices across your organization. Your IT support provider will consider your enterprise IT landscape and propose suitable security measures. For example, if the majority of your workforce works remotely, enabling them to connect over a Virtual Private Network (VPN) will help make remote operations safe and secure.
Furthermore, they may recommend that your employees use only company-issued devices for easy and secure access to sensitive business data. A remote team may require several applications like conferencing tools and instant messaging apps to enable team collaboration. Using personal devices to share and discuss official information may expose confidential data over a public network. This may pose serious security threats to critical information.
Also, your IT support may implement an appropriate role-based authentication system. This will allow users to access sensitive information based on their job role. This means, every user will be granted access only to the data that is required to fulfil their duties. This will restrict the exposure of critical business information.
Most importantly, IT support providers conduct training sessions for employees to teach them about the basic data security practices. This includes identifying malicious emails and links, and avoiding unnecessary downloads.
These steps help in plugging security loopholes that may result in a cyberattack or data leak.
IT companies help in improving the overall efficiency of a company’s IT infrastructure, thereby resulting in its development. Hopefully, the above-mentioned points about scalability, controlled costs, and maintenance of compliance highlight their importance in the growth of small and medium-sized businesses.